M-commerce : the nexus between mobile shopping service quality and loyalty
Suha Omar, Kholoud Mohsen, Georgios Tsimonis, Adam Oozeerally, Jen-Hsien Hsu
| Year of publication: |
2021
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|---|---|
| Authors: | Omar, Suha ; Mohsen, Kholoud ; Tsimonis, Georgios ; Oozeerally, Adam ; Hsu, Jen-Hsien |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 60.2021, p. 1-15
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| Subject: | Loyalty | M-commerce | Mobile shopping service quality | Omnichannel retailing | Satisfaction | Smart phones | Dienstleistungsqualität | Service quality | Mobile Business | Mobile business | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Mobiltelefon | Mobile phone | Mobilkommunikation | Mobile communications | Multikanalvertrieb | Multichannel strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102468 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012502686