Machine learning-based model for customer emotion detection in hotel booking services
Year of publication: |
2024
|
---|---|
Authors: | Nguyen Nghia ; Nguyen Thuy-Hien ; Nguyen Yen-Nhi ; Doan, Dung ; Nguyen Minh ; Nguyen Van-Ho |
Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 7.2024, 3, p. 1294-1312
|
Subject: | Classification models | Emotion detection | Hotel booking services | Machine learning | Natural language processing | Künstliche Intelligenz | Artificial intelligence | Hotellerie | Hotel industry | Emotion | Dienstleistungsqualität | Service quality |
-
Machine learning-based model for customer emotion detection in hotel booking services
Nguyen, Nghia, (2023)
-
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele, (2022)
-
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine, (2020)
- More ...
-
Machine learning-based model for customer emotion detection in hotel booking services
Nguyen, Nghia, (2023)
-
Thien Le, (2024)
-
A personalized product recommendation model in e-commerce based on retrieval strategy
Duy-Nghia Nguyen, (2024)
- More ...