Maintaining quality through evolving strategy: the TVS Partnership

In 1993, the TVS Partnership Proprietary Limited (TVS) was the first small business to be awarded the prestigious Australian Quality Award (AQA). TVS’s core business is a small architectural and landscape firm. This case study traces the firm over time, both before and after winning the award. Since 1993, TVS has been successful in improving its quality, despite adverse industry trends. It has grown and diversified into new areas, e.g. hotel management, and property development, and has developed an innovative approach to building management. While successful, the company and its directors wrestle with various growth and operations‐related issues.