Maintaining vs. milking good reputation when customer feedback is inaccurate
Behnud Mir Djawadi, René Fahr, Claus-Jochen Haake and Sonja Recker
| Year of publication: |
August 2017
|
|---|---|
| Authors: | Djawadi, Behnud Mir ; Fahr, René ; Haake, Claus-Jochen ; Recker, Sonja |
| Publisher: |
[Paderborn] : Paderborn University, Faculty of Business Administration and Economics, Chair of International Economics and Macroeconomics |
| Subject: | Service Quality | Reputation Systems | Online Markets | Experimental Economics | Markovian Decision Process | Dienstleistungsqualität | Service quality | Reputation | Firmenimage | Corporate reputation | Konsumentenverhalten | Consumer behaviour | Theorie | Theory |
freely available
| Extent: | 1 Online-Ressource (circa 29 Seiten) |
|---|---|
| Series: | CIE working paper series. - Paderborn : [Verlag nicht ermittelbar], ZDB-ID 2499430-3. - Vol. no. 2017, 08 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011716152