Make-or-buy service capacity decision in a supply chain providing after-sales service
Year of publication: |
2014
|
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Authors: | Li, Gang ; Huang, Feng Feng ; Cheng, T. C. E. ; Zheng, Quan ; Ji, Ping |
Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 239.2014, 2 (1.12.), p. 377-388
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Subject: | Supply chain management | Service | Capacity | Outsourcing | Lieferkette | Supply chain | Kapazitätsplanung | Capacity planning | Kundenservice | Customer service | Lieferantenmanagement | Supplier relationship management | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
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