Making change work: closing the change gap

Purpose – To discover the important, practical factors that Make Change Work. Design/methodology/approach – Global survey conducted through online and face‐to‐face interviews. Statistical analysis using correlation and cross tabulation. Findings – Study identified four areas correlated with project success – real insights, solid methods, better skills, right investment. We call this the Change Diamond. Combined effectively, they make change work better. Practical implications – Change practitioners can more effectively deploy their resources to deliver maximum change impact through targeted intervention. Change practitioners can focus on the Change Diamond facets to enable better change. Originality/value – The largest study of its kind in the field of Change Management in the last decade.