Making customer satisfaction happen : a strategy for delighting customers
Roderick M. McNealy
| Year of publication: |
1994 ; 1. ed.
|
|---|---|
| Authors: | MacNealy, Roderick M. |
| Publisher: |
London [u.a.] : Chapman & Hall |
| Subject: | Kundenmanagement | Verbraucherzufriedenheit |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XII, 192 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-412-58920-6 |
| Source: |
Persistent link: https://www.econbiz.de/10004205016