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Marketing Accounting
Mandl, Dieter, (2000)
Schnittstellenmanagement zur Koordination von Marketing und Rechnungswesen
Görgen, Walter, (1987)
Umweltorientierte Betriebswirtschaftslehre : eine Einführung
Hansmann, Karl-Werner, (1998)
Editorial: Focus on the multidisciplinary nature of service research
Lemon, Katherine N., (2013)
A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N., (1998)
Driving customer equity : linking customer lifetime value to strategic marketing decisions
Rust, Roland T., (2001)