1. From collective struggle to customer service : the story of how self-help and mutual aid led to the welfare state and became co-opted in market managerialism / Patrick Reedy -- 2. Toward unprincipled public service : critical ideology, the fetish of capitalism, and some thoughts on the future of governance / Frank E. Scott -- 3. Sheep in wolf's clothing : schools, managerialism, and altering ideologies / Patricia A.L. Ehrensal -- 4. Public sector management? : but we're academics, we don't do that sort of thing! / Michael Humphreys and Mark Learmonth -- 5. The inevitability of professions? / Robert Dingwall -- 6. Critical risk management : moral entrepreneurship in the management of patient safety / Justin Waring -- 7. Public participation in state governance from a social-theoretical perspective / Graham P. Martin -- 8. Marketing the unmarketable : the Vlaams Belang, a "party unlike any other" / Mona Moufahim, Michael Humphreys and Darryn Mitussis -- 9. A critical realist analysis of institutional change in the field of US nursing homes / Martin Kitchener and Bernard Leca -- 10. Critical leadership theorizing and local government practice / Jackie Ford -- 11. Individual patient choice in the English National Health Service : the case for social fantasy seen from psychoanalytic perspective / Marianna Fotaki -- 12. From metaphor to reality : a critical view of prisons / Finola Farrant -- 13. Queer(y)ing voluntary sector services : an example from health promotion / Nancy Harding and Hugh Lee -- 14. The contribution of existentialist thinking to public services management / John Lawler -- 15. Adding value to critical public services management / Craig Prichard.
