Making Quality Happen : A Step By Step Guide to Winning the Quality Revolution

by Roderick M. McNealy

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature

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Year of publication:	1993
Authors:	McNealy, Roderick M.
Publisher:	Boston, MA : Springer US
Subject:	Qualitätsmanagement \| Quality management \| Produktqualität \| Product quality

Extent:	Online-Ressource (208p) online resource
Type of publication:	Book / Working Paper
Language:	English
Notes:	1 Why Quality?2 What is Quality? -- 3 How? -- 4 Implementation action 1 Management ownership of Quality and Quality Improvement -- 5 Implementation action 2 Quality implementation team -- 6 Implementation action 3 Quality training -- 7 Implementation action 4 Management by fact: measurement and the cost of non-Quality -- 8 Implementation action 5 Corrective action -- 9 Implementation action 6 Quality council -- 10 Implementation action 7 Communication -- 11 What does a Quality organization look like? -- 12 Epilogue: Continuous improvement.
ISBN:	978-1-4613-0445-6 ; 978-0-412-73530-1
Other identifiers:	10.1007/978-1-4613-0445-6 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013521955