Making time to care, and caring for time : "tricking time" to cope with conflicting temporalities in a child protection agency

Care—concern for and attending to the needs of the particular other we take responsibility—requires enacting time in a way that clashes with the industrial ‘clock time’ dominating our lives. Ethicists of care have highlighted the tensions between the temporalities involved in caring as a situated, relational and processual practice and the organization of care work according to standardized clock time. Yet, the practice of care work within bureaucratic work organizations seems to reconcile temporal demands of care and clock time. In this article, we build on Barbara Adam’s concept of ‘timescape’ (Adam, Timewatch: The social analysis of time, Polity, 1995; Adam, Time, Polity, 2004) to inquire how care workers juggle apparently conflicting temporalities. Through a participant observation study of a child protection agency in France, we discover that care workers ‘trick’ time by carving out care timescapes that resist the clock—time as continuous, non-standardized, and in the present moment—while utilizing the structure of clock time in the form of ‘scheduling work’ to negotiate for and safeguard the process time they needed to ensure the provision of appropriate, ethical care. Confirming the centrality of time to ethical practices in organizations, our study further evidences and elucidates the intricate relations between clock time and process time in the ethical practice of care.