Management commitment and customer service recovery performance : a study of customer service in a broadband operation and maintenance service company in Indonesia
Dadang Rusmana Iriadi and Ade Irma Susanty
| Year of publication: |
2018
|
|---|---|
| Authors: | Iriadi, Dadang Rusmana ; Susanty, Ade Irma |
| Published in: |
International journal of business. - Taichung, Taiwan : College of Management, Chaoyang University of Technology, ISSN 1083-4346, ZDB-ID 1315114-9. - Vol. 23.2018, 3, p. 293-300
|
| Subject: | management commitment | service recovery performance | reward | customer service training | empowerment | customer service orientation | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Indonesien | Indonesia | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011913667