Management commitment to service quality and service recovery performance : a study of frontline employees in public and private hospitals
Michel Rod; Nicholas J. Ashill
| Year of publication: |
2010
|
|---|---|
| Authors: | Rod, Michel ; Ashill, Nicholas J. |
| Published in: |
International journal of pharmaceutical and healthcare marketing : IJPHM. - Bingley : Emerald, ISSN 1750-6123, ZDB-ID 2364540-4. - Vol. 4.2010, 1, p. 84-103
|
| Subject: | Krankenhaus | Hospital | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Humanressourcen | Human resources | Neuseeland | New Zealand |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008653912