Management fundamentals : concepts, applications, skill development

Management and its history -- The environment : culture, ethics, and social responsibility -- Managing diversity in a global environment -- Creative problem solving and decision making -- Strategic and operational planning -- Managing change, innovation, and entrepreneurship -- Organizing and delegating work -- Managing teamwork -- Human resources management -- Organizational behavior : personality, perception, attitudes, and negotiation -- Motivating for high performance -- Leading with influence -- Communication, information technology, and emotional intelligence -- Managing control systems, finances, and people -- Operations, quality, and productivity.