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MANAGEMENT STRATEGIES - MAKING THE OUTSOURCING DECISION - Don't just focus on the promised gains -- Plan for avoiding the costs.
Kelley, Michelle, (2005)
BCR TEST - NETWORK MANAGEMENT TOOLS AND TRENDS - Vendors are adding integration and modeling capabilities in the quest for more coherent system management.
Jude, Mike, (2002)
BCR TEST - ACCURATELY ASSESSING THE VALUE OF VOIP - To understand the true cost of VOIP, you have to understand its true benefits.
Jude, Mike, (2006)