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Learning-in-Practise:The Social Complexity of Learning in Working Life
Antonacopoulou, Elena, (2006)
Corporate Citizenship - Eine aktuelle Mode der Strategischen Unternehmensführung
Ringlstetter, Max, (2002)
Führung in Heterarchien
Reihlen, Markus, (1998)
Are they being served? : Quality consciousness in service industries
Moores, Brian, (1986)
The Service Excellence Experience
Moores, Brian, (1990)
Concepts of quality and quality management in industry and the service sector
Moores, Brian, (1994)