Managerial control of American workers : methods and technology from the 1880s to today

Acknowledgments -- Introduction -- The rise of the factory system and the origins of systematic management -- Taylorism and fordism, and their early impact on manufacturing and service work -- Welfare capitalism and human relations as additional means of managerial control -- Taylorization during World War II and the postwar automation movement -- The "new nonunion model" and the great risk shift -- Renewal of "flexible mass production" through a Japanese filter -- Industrial rationalization of retail and service work intensified -- Enhanced top-down management systems in manufacturing and office work -- Enterprise resource planning : business process reengineering taken to the next level -- Twists and turns of high-tech jobs and the reengineering of skilled white-collar work -- Technology-first automation and the double-edged sword of decision-support systems -- The extensive and intrusive reach of computer business systems -- Robots : cooperating with or replacing human workers? -- Digital information technologies and the nikefication of production and work organization -- Conclusion -- Chapter notes -- Bibliography -- Index