Managerial framework for evaluating AI chatbot integration : bridging organizational readiness and technological challenges
Roberto Urbani, Caitlin Ferreira, Joey Lam
| Year of publication: |
2024
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| Authors: | Urbani, Roberto ; Ferreira, Caitlin ; Lam, Joey |
| Published in: |
Business horizons. - Stamford, Conn. [u.a.] : Jai Press, ISSN 0007-6813, ZDB-ID 2013871-4. - Vol. 67.2024, 5, p. 595-606
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| Subject: | Artificial intelligence | Business process automation | Chatbots | Data privacy | Large language models | Technology acceptance model | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption | Prozessmanagement | Business process management | Datenschutz | Data protection | Automatisierung | Automation | Technischer Fortschritt | Technological change |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.bushor.2024.05.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015095184