Managerial intervention in disputes: the role of cognitive biases and heuristics

Although research on managerial third‐party dispute intervention has made considerable progress during the past two decades, an implicit assumption of rationality has permeated the conceptualizing and modeling of such behaviours. This paper explores the role of cognitive biases and heuristics in managerial intervention, and draws out the implications for outcome selection and third party behaviours.

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Year of publication:	2002
Authors:	Elangovan, A.R.
Published in:	Leadership & Organization Development Journal. - MCB UP Ltd, ISSN 1472-5347, ZDB-ID 2021219-7. - Vol. 23.2002, 7, p. 390-399
Publisher:	MCB UP Ltd
Subject:	Intervention \| Disputes \| Heuristics \| Cognition

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/01437730210445829 [DOI]
Source:	Other ZBW resources

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