Managing and evaluating customer complaint procedures in local government
| Year of publication: |
1997
|
|---|---|
| Authors: | Dalrymple, T.F. ; Donnelly, M. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 8.1997, 2-3, p. S130
|