Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff
Malcolm Carlaw ...
| Year of publication: |
2003
|
|---|---|
| Other Persons: | Carlaw, Malcolm (contributor) |
| Publisher: |
New York [u.a.] : McGraw-Hill |
| Subject: | Call centers | Personnel management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVII, 297 S. : Ill. 24cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-07-138888-5 |
| Classification: | Personalwesen |
| Source: |
Persistent link: https://www.econbiz.de/10004766230