Managing and sustaining a world of workplace diversity: the Accenture experience

Purpose – The purpose of this paper is to demonstrate how Accenture's commitment to diversity is reaping benefits for the business and its people on a global and a local level. Design/methodology/approach – The article explores global initiatives and leadership behaviors that demonstrate this commitment, as well as the experiences of individuals who benefit from them, in order to combine global and individual perspectives. Findings – These perspectives show that a deep commitment to diversity can reap the benefits of retaining experienced employees, maintaining employee satisfaction and attracting new talent. Originality/value – The ultimate outcome is a better service to customers through consistency of quality service and high levels of innovation, in addition to mirroring the diversity of communities in which an organization lives and works.