Managing appointment-based services in the presence of walk-in customers
Shan Wang, Nan Liu, Guohua Wan
| Year of publication: |
2020
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|---|---|
| Authors: | Shan, Wang ; Liu, Nan ; Wan, Guohua |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 66.2020, 2, p. 667-686
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| Subject: | service operations management | healthcare | appointment scheduling | walk-ins | analytics | Dienstleistungsmanagement | Service management | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Kundenservice | Customer service | Scheduling-Verfahren | Scheduling problem | Prozessmanagement | Business process management | Dienstleistungsqualität | Service quality | Operations Research | Operations research |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2018.3239 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012213219