Managing Change in an Operations System

As manufacturers contemplate changing or modifying outmoded operations systems, management must be aware of the key role played by workers in achieving a successful implementation. These new system strategies, such as just‐in‐time (JIT) and manufacturing resource planning (MRP II), rely on an essential feature – total employee involvement. Management must understand the change process and how employee involvement is achieved through the establishment of the team concept and by supporting proper performance measures.