MANAGING CHANGE WHEN IMPLEMENTING BUSINESS PROCESS MANAGEMENT

In this paper I attempted to establish the link between business process management and change management. After the introduction, in the second chapter I made a short presentation of business process management, what the concept entails and prospects. The third chapter contains a definition of change management and types of changes that can occur in an organization when implementing Business Process Management. The fourth part of this paper contains two models for change and present how they relate to an organization focused on processes. In the last chapter I give examples of resistance to change that can manifest during the implementation of Business Process Management and possible solutions to these obstacles.