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Developing your conflict competence : a hands-on guide for leaders, managers, facilitators, and teams
Runde, Craig E., (2010)
Everyone can win : responding to conflict construtively
Cornelius, Helena, (2006)
Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people
Higgerson, Mary Lou, (2007)
Creating a Vision.
Criswell, Corey, (2010)
Creating a vision
Features - TRENDS - Free Agent Learners: Friend or Foe? - The implications for training suppliers: Give FALs what they want.
Martineau, Jennifer, (2000)