Managing consumer returns in a competitive environment
Jeffrey D. Shulman; Anne T. Coughlan; R. Canan Savaskan
| Year of publication: |
2011
|
|---|---|
| Authors: | Shulman, Jeffrey D. ; Coughlan, Anne T. ; Savaskan, R. Canan |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 57.2011, 2, p. 347-362
|
| Subject: | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Betriebliche Kreislaufwirtschaft | Reverse logistics | Kostenmanagement | Cost management | Wettbewerbsstrategie | Competitive strategy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008901438