Managing cultural change in a rationalised telephone company : a case of 'living the value set' or just 'letting them go'

Human resource management, cultural control and union avoidance : an Australian case study

Broek, Diane van den, (1997)

Monitoring and surveillance in call centres : some responses from Australian workers

Broek, Diane van den, (2002)

Selling human services : public sector rationalisation and the call centre labour process

Broek, Diane van den, (2003)