Managing customer expectations and priorities in service systems
Qiuping Yu, Gad Allon, Achal Bassamboo, Seyed Iravani
| Year of publication: |
August 2018
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| Authors: | Yu, Qiuping ; Allon, Gad ; Bassamboo, Achal ; Iravani, Seyed |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 64.2018, 8, p. 3942-3970
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| Subject: | delay announcements | heterogeneous customers | priority queue | information asymmetry | cheap talk | Asymmetrische Information | Asymmetric information | Warteschlangentheorie | Queueing theory | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2017.2785 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011900071