Managing customer experience dimensions in B2B express delivery services for better customer satisfaction : a PLS-SEM illustration
Ignacio Cepeda-Carrión, David Alarcon-Rubio and Carlos Correa-Rodriguez and Gabriel Cepeda-Carrion
| Year of publication: |
2023
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|---|---|
| Authors: | Cepeda-Carrión, Ignacio ; Alarcon-Rubio, David ; Correa-Rodriguez, Carlos ; Cepeda-Carrion, Gabriel |
| Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 1758-664X, ZDB-ID 2032079-6. - Vol. 53.2023, 7/8, p. 886-912
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| Subject: | B2B | Basic service experience | Customer experience dimensions | Customer satisfaction | Express parcels | Focus on results | Moments of truth | Peace of mind | PLS-SEM | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | B-to-B-Marketing | Business-to-business marketing | Lieferantenmanagement | Supplier relationship management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-04-2022-0127 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014331847