Managing customer knowledge : a social construction perspective
Year of publication: |
2002
|
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Authors: | Huang, Jimmy C. M. ; Pan, Shan L. |
Published in: |
Knowledge management in the sociotechnical world : the graffiti continues. - London : Springer, ISBN 1-85233-441-X. - 2002, p. 93-104
|
Subject: | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Konsumentenverhalten | Consumer behaviour | Verhalten in Organisationen | Organizational behaviour |
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