Managing customer satisfaction through efficient listening tools: an evaluation of best practice in four world-class companies
| Year of publication: |
2006
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|---|---|
| Authors: | Maguire, Stuart ; Koh, S. C. L. ; Huang, C. |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 21864925. - Vol. 2.2006, 1, p. 22-41
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