Managing Customer Support Knowledge
| Year of publication: |
1998
|
|---|---|
| Authors: | Davenport, Thomas H. ; Klahr, Philip |
| Published in: |
California management review : CMR. - Berkeley, Calif. : Haas School of Business, University of California, ISSN 0008-1256, ZDB-ID 2229304. - Vol. 40.1998, 3, p. 195-208
|