Managing emotions in ongoing service relationships : new intrinsic and extrinsic emotion regulation strategies from aged care
Bichen Guan and Denise Mary Jepsen
| Year of publication: |
2024
|
|---|---|
| Authors: | Guan, Bichen ; Jepsen, Denise |
| Published in: |
International journal of human resource management. - London [u.a.] : Taylor & Francis, ISSN 1466-4399, ZDB-ID 2032106-5. - Vol. 35.2024, 1, p. 36-66
|
| Subject: | Culture | discrete emotions | eldercare | emotion regulation | emotional labor | filial piety | service relationships | workplace emotions | Emotion | Verhalten in Organisationen | Organizational behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09585192.2023.2211710 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014445719