Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Katrien Verleye, Paul Gemmel, and Deva Rangarajan
| Year of publication: |
2014
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|---|---|
| Authors: | Verleye, Katrien ; Gemmel, Paul ; Rangarajan, Deva |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 1, p. 68-84
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| Subject: | customer engagement behaviors | organizational socialization | organizational support | role theory | social exchange theory | Beziehungsmarketing | Relationship marketing | Stakeholder | Verhalten in Organisationen | Organizational behaviour | Austauschtheorie | Social exchange theory | Pflegeheim | Nursing home | Soziales Netzwerk | Social network | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010356882