Managing environmental sustainability in customer experience processes : A multi-stakeholder analysis within the food delivery ecosystem
Francesco Calza, Annarita Sorrentino and Ilaria Tutore
| Year of publication: |
2023
|
|---|---|
| Authors: | Calza, Francesco ; Sorrentino, Annarita ; Tutore, Ilaria |
| Published in: |
Business process management journal. - Bingley : Emerald, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 29.2023, 8, p. 210-229
|
| Subject: | Customer experience (CX) | Customer journey (CJ) | Environmental sustainability (ES) | Sustainable experiential ecosystem (SEE) | Nachhaltige Entwicklung | Sustainable development | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Nachhaltigkeit | Sustainability | Corporate Social Responsibility | Corporate social responsibility | Stakeholder | Umweltmanagement | Environmental management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-04-2023-0308 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014496660