Managing knowledge and learning for process improvement : a software-mediated process assessment approach for IT service management
Anup Shrestha, Eric Kong, and Aileen Cater-Steel
| Year of publication: |
[2018]
|
|---|---|
| Authors: | Shrestha, Anup ; Kong, Eric ; Cater-Steel, Aileen |
| Published in: |
The Palgrave handbook of knowledge management. - Cham, Switzerland : Palgrave Macmillan, ISBN 3-319-71433-3. - 2018, p. 621-641
|
| Subject: | Prozessmanagement | Business process management | Lernende Organisation | Learning organization | Wissensmanagement | Knowledge management | Qualitätsmanagement | Quality management | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-3-319-71434-9_25 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011888231