Managing motivation in the contact center : the employment relationship of outsourcing and temporary agency workers
Filipa Sobral, Maria José Chambel, Filipa Castanheira
| Year of publication: |
2019
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|---|---|
| Authors: | Sobral, Filipa ; Chambel, Maria José ; Castanheira, Filipa |
| Published in: |
Economic and industrial democracy. - London [u.a.] : Sage, ISSN 1461-7099, ZDB-ID 1498600-0. - Vol. 40.2019, 2, p. 357-381
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| Subject: | Affective commitment | contact center | contingent work | latent profile analysis | perception of human resources practices | self-determination theory | Outsourcing | Leiharbeit | Temporary agency work | Personalmanagement | Human Resource Management | Callcenter | Call centre | Atypische Beschäftigung | Non-standard employment | Mitarbeiterbindung | Employee retention | Motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0143831X16648386 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012030749