Managing outsourced software projects : an analysis of project performance and customer satisfaction
Year of publication: |
2011
|
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Authors: | Narayanan, Sriram ; Balasubramanian, Sridhar ; Swaminathan, Jayashankar M. |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 20.2011, 4, p. 508-521
|
Subject: | outsourcing | software projects | project plannng | customer satisfaction | operations management | Softwareentwicklung | Software development | Outsourcing | Projektmanagement | Project management | IT-Dienstleister | IT service provider | Prozessmanagement | Business process management |
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