Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers
| Year of publication: |
2011
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|---|---|
| Authors: | Jen, William ; Tu, Rungting ; Lu, Tim |
| Published in: |
Transportation. - Springer, ISSN 0049-4488. - Vol. 38.2011, 2, p. 321-342
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| Publisher: |
Springer |
| Subject: | Passenger behavioral intention | Service quality | Satisfaction | Perceived value | Switching barrier |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008926385