Managing Quality in a "Hidden" Service
| Year of publication: |
1994
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|---|---|
| Authors: | Apte, Uday ; Martin, Reid |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 4.1994, 6, p. 20-24
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