Managing Quality

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - comp

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Year of publication:	2002
Authors:	Kelemen, Mihaela L.
Publisher:	London : Sage Publications Ltd
Subject:	Qualitätsmanagement \| Quality management \| Produktqualität \| Product quality
Description of contents:	Table of Contents [gbv.de]

Extent:	Online-Ressource (223 p.)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based upon print version of record Cover; Table of Contents; Introduction; Part I: Theoretical Perspectives on Quality; 1 - Re-defining Quality; 2 - The Origin and Evolution of Quality Management; 3 - Quality in Contemporary Organizations; Part II: Practical Approaches to Quality; 4 - The Management of Quality in Manufacturing, Service and Public Sectors; 5 - Quality Standards, Certification and Awards; 6 - Quality Costs; 7 - Quality Control and Assurance; 8 - Total Quality Management; 9 - Business Process Re-Engineering; 10 - Leadership, Teamwork and Organizational Culture; Part III: Consequences of Quality 11 - The Morality and Ethics of Quality12 - Making Quality Critical; Part IV: Case Studies on Quality Management; Case Study 1: Quality Management in the British National Health Service; Case Study 2: Statistical Process Control in the National Health Service; Case Study 3: Team Leadership in a UK Logistics Factory; Case Study 4: New Technology and Customer Satisfaction; Case Study 5: Managing Quality Through Internal Marketing: The Case of the UK Retail Banking Sector; Case Study 6: Quality Standards and the Journey to Total Quality: The Case of Inscom UK; Bibliography; Index;
ISBN:	978-0-7619-6904-4 ; 978-0-85702-228-8 ; 978-0-7619-6904-4
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012675997