Managing requirements in ICT companies

Purpose – Requirements management has become a challenge for new product development (NPD) as products are getting increasingly complicated and customer segments more fragmented. The purpose of this paper is to provide new ideas for improving requirements management in the information and communications technology (ICT) sector. Design/methodology/approach – A qualitative interview study is carried out in the ICT sector to clarify the current challenges in requirements management. The results of the interview study are analysed using a benchmark from the automotive industry. This benchmark is chosen, as the automotive industry is a developed business sector that has streamlined its business processes, including its requirements management. Findings – The paper shows how ICT can benefit from the experience of the car industry on issues such as managing customer needs throughout the NPD process, overflow of data and communicating requirements with suppliers. Research limitations/implications – Using another sector as a benchmark is not a straightforward process and results cannot be directly copied. Fresh ideas are, however, obtainable when a well‐developed benchmark is used and results are applied flexibly. Deeper analysis on individual areas indentified here might be interesting topics for further study. Practical implications – The paper shows that managers in the ICT sector should pay more attention to their requirements management and serving the needs of internal customers. The requirements management of the Japanese automotive industry is a potential source for improvement initiatives. Originality/value – The paper provides new perspectives for the requirements management of the ICT sector by benchmarking the Japanese automotive industry.