Managing service delivery processes : linking strategy to operations
Jean Harvey
| Year of publication: |
2006
|
|---|---|
| Authors: | Harvey, Jean |
| Publisher: |
Milwaukee, Wis. : ASQ Quality Press |
| Subject: | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Wettbewerbsstrategie | Competitive strategy | Lernende Organisation | Learning organization |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] |
| Extent: | XVI, 352 S. graph. Darst. 26 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliografie enthalten ; Bibliography included ; Lehrbuch ; Textbook |
| Language: | English |
| Notes: | Includes bibliographical references (p. 341-343) and index |
| ISBN: | 0-87389-675-0 ; 978-0-87389-675-7 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003106518