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Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry
Nurul Fadly Habidin, (2014)
Effects of internationalization on innovation in the service industry : evidence from Korea
I, Jae ho, (2014)
Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms
Arshad, Arif Mohammad, (2015)
The organization of new service development in the USA and UK
Hull, Frank M., (2003)
A composite framework of product development and delivery effectiveness in services
Service innovation : development, delivery and performance
Tidd, Joe, (2010)