Managing service productivity
Stephan Klingner, Stephanie Pravemann, Michael Becker, and Klaus-Peter Fähnrich
| Year of publication: |
2014
|
|---|---|
| Authors: | Klingner, Stephan ; Pravemann, Stephanie ; Becker, Michael ; Fähnrich, Klaus-Peter |
| Published in: |
Driving service productivity : value-creation through innovation. - Cham : Springer, ISBN 3-319-05974-2. - 2014, p. 43-58
|
| Subject: | Produktivität | Productivity | Prozessmanagement | Business process management | Unternehmensperformance | Firm performance | Dienstleistungssektor | Service industry | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011337816