Managing service quality by combining voice of the service provider and voice of their customers
| Year of publication: |
2002
|
|---|---|
| Authors: | Chow-Chua, Clare ; Komaran, Raj |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 2, p. 77-86
|