Managing service recovery processes : the role of customers' age
Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco
| Year of publication: |
2011
|
|---|---|
| Authors: | Cambra-Fierro, Jesús ; Berbel-Pineda, Juan M. ; Ruiz-Benítez, Rocío ; Vazquez-Carrasco, Rosario |
| Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 2208925-1. - Vol. 12.2011, 3, p. 503-528
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zsfassung in lit. Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009533040