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Principles of service marketing and management
Lovelock, Christopher H., (1999)
Handbook of services marketing & management
Swartz, Teresa A., (2000)
Dienstleistungsmarketing : Planung und Gestaltung der Kundenbeziehungen
Kühn, Richard, (2002)
Essentials of services marketing
Hoffman, Kenneth Douglas, (1997)
Services marketing : concepts, strategies & cases
Hoffman, Kenneth Douglas, (2006)
Services marketing
Bateson, John E. G., (2011)