MANAGING THE NOT-SO-TALENTED - For the competent majority of staff, a pat on the back and a thankyou goes a long way. But dealing with the difficult or underperforming minority is trickier. Should you offer them a 'manure sandwich'?

KEEP IT SIMPLE - The other side of the coin... Simplicity has become the modern mantra of business but it's easier said than done. There's plenty of (conflicting) theory, so should your rely on your gut instinct?

Morrish, John, (2008)

OUT OF THE BOX - TV schedules used to be built around boardroom dramas, but now it's all cops 'n' docs. John Morrish wonders why the big bosses got written out.

Morrish, John, (2008)

HONESTY IS THE BEST STRATEGY - In the old days, bluffing in business was thought to be acceptable, but the modern ethical take is not so forgiving. Telling the 'whole truth' may not always be obligatory, but honesty with both customers and staff is key to a company's long-term success. John Morrish gets out the lie-detector.

Morrish, John, (2008)